Salon Policies

These Policies are insured so that we don't have any miscommunication between each other.

Cancellation & No Show Policy

Every client is important to us, and we understand things come up that may cause you to miss your appointment. With that in mind, we also want to give your appointment the time and attention it deserves.
As a result, we respectfully request at least 24 hours’ notice if you need to cancel or make changes to your appointment time. Failing to give 24-hour notice will result in a 50% charge of your booked service. Any no-shows will be charged 100% of their service amount.

Late Policy

Please be sure to arrive on time for your appointment. Arriving late may result in your appointment being canceled or rescheduled. Please call us on (phone number) if you know you are going to be over 10 minutes late, so we can advise you on whether or not to attend your appointment.

Right to Refuse Service

The safety of our staff and clients is our top priority. As such, the salon reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. Customer satisfaction is also extremely important to us. If we feel that we cannot meet your expectations, or that the service you are requesting could compromise the integrity of your hair and or skin, we will respectfully decline services. Thank you for your understanding.

Refund Policy

Our goal is for each client to love their results. In the event that you are dissatisfied with your service(s), our refund policies are laid out as such:

1. Services received cannot be refunded. We will gladly adjust any service you receive within three (3) days of your appointment. If you are not satisfied with the work performed, please return to the salon, so your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you.

2. Refunds for products purchased will only be considered if presented within seven (7) days of purchase. Products can only be refunded if unused and in its original packaging. If a product is opened or used, it is possible that a restocking fee will be charged. For all product refunds, a receipt is necessary.

Health & Safety

We want to make sure both stylist and client's are protected especially because the studio is located in Repunzel's Salon we want to make sure every one is safe. We strictly follow all California, Sonoma County, and CDC guidelines pertaining to safety.

It’s important that you are healthy and feeling well. If you are not feeling well or start showing any signs of sickness, please reschedule your appointment.
We want you to feel comfortable and safe. Even with the mask mandate being lifted, if you would prefer your stylist to wear a mask, please do not hesitate to ask!
For everyone's health and safety the studio will be thoroughly cleaned and sanitized daily. High traffic areas throughout the day.